Shop Policies

Local Pickup

For all of our cookies, cakes, and sweets, we offer local pickup. At checkout you will be able to choose a pickup time for your order. This will be the earliest time your order is ready for collection, up until closing hours of that day. 

For cakes if you are not collecting your order, we recommend asking your friend or colleague to take a photo of it to ensure your happy with it. Due to the perishable nature of our products, we cannot offer a refund or exchange once your order has been accepted or picked up. 

Local Delivery

For all of our cookies, cakes, and sweets, we offer local delivery on Thursdays from 1pm-5pm and Saturdays from 10am-1:00pm and 2pm-5pm. Delivery availability is sparse since we only offer local delivery twice a week. We encourage those who wish for delivery to order sooner rather than later. We are happy to offer delivery to our customers. Please note, we do not accept refunds/returns for delivered products. 

Creative License

At This is Love Bakeshop, we do our best to follow customer provided requests and directions to the best of our ability. However, we reserve the right to creative license ~ to create a product we are proud of. Each of our orders are handmade, meaning no two items will ever be exactly the same. We will however do our very best to follow your specifications. Please note, all of our cakes are made with a hybrid of Italian and American buttercream, and we are not always able to reproduce the exact shade/color of a previous cake. We always use the same coloring in store, but this does not mean your cake will be identical to a previous cake using the same color. These are handmade products made to order and slight variations will always occur between any two cakes, cookies, or sweets.

Returns & Refund Policy

All of our sweets are made in house, by hand. Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they have been received. Orders that are not picked up will not be refunded.

 

Order Changes & Cancelations

We understands that plans change and we will gladly assist you in making changes to your order whenever possible. If you require changes to your cake order (color/flavor/date), please note there is a $10 administration fee for all order changes and/or cancellations. Within 72 hours of collection, we are not able to accept changes to your order and have a strict no cancelation policy within this timeframe. We can not offer cancelations for our cookies and cupcakes due to the quick production turnaround of these goods. 

Catering (Huge Orders)

If you are having a grand scale celebration, we’d love to be involved. Please email us sweets@thisislovebakeshop.com at least 7 days prior to your desired pick up or delivery date. Include the date for your order, quantities, and any relevant information.  

 

Digital Media and Marketing Policy

We respect the privacy of all our clients. We will not disclose the identity of our clients (photographs of people, last names, event details, etc.) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you (royalty, licensing fee, etc.). If a customer’s order is photographed and utilized for marketing purposes, the bakery is under no obligation to assign credit to that customer.